Refund Policy

This Refund Policy applies to consulting engagements with cloudautomationhub for application analytics services. The Site does not sell physical products or process online checkout payments.

Eligibility

Refunds apply only to fees paid for confirmed engagements under a written proposal or statement of work. Informational prices on the Site are not invoices.

Timeframe

Cancellation requests must be sent in writing to hello@cloudautomationhub.digital at least seven (7) days before the scheduled start date for a full refund of prepaid fees not yet earned. Requests within seven days of start are handled as partial refunds as described below.

Full refunds

A full refund is available when: (a) we cancel the engagement for reasons within our control; or (b) you cancel in writing seven or more days before the start date and no billable work has begun.

Partial refunds

If work has started — including discovery calls beyond the initial consult, data access reviews, or draft deliverables — fees for completed phases are non-refundable. Unused prepaid amounts for remaining phases may be refunded on a pro-rata basis after deducting documented costs.

Non-refundable items

• Completed workshop or enablement sessions already delivered
• Completed audit or diagnostic phases already delivered
• Third-party tooling or data fees purchased on your behalf with prior approval
• Deposits explicitly marked non-refundable in the statement of work to reserve calendar time

Cancellation and rescheduling

You may request to reschedule once without fee if notice is given at least five (5) business days before a scheduled workshop or on-site session. Later changes may incur a rescheduling fee equal to 15% of the affected session fee. Repeated no-shows for scheduled sessions may forfeit that session’s fee.

Work already started

Drafts, analysis notes, and interim findings produced before cancellation remain billable for time incurred. Upon settlement, you may request copies of materials already paid for.

Refund process and timing

Email refund requests with your organization name, engagement reference, and reason. We confirm eligibility within five business days. Approved refunds are returned via the original payment method within ten to fifteen business days after approval, subject to banking timelines in Korea.

Exceptions

If a statement of work specifies different commercial terms, those written terms control for that engagement. Mandatory consumer rights under Korean law are not limited by this Policy.

Contact

Refund questions: hello@cloudautomationhub.digital, +82-6-373-0589, 114-10, Wongiri, Geumho-eup, Yeongcheon-si, Gyeongsangbuk-do, Korea.